Term of service

It is possible to provide good and competent services in the shadow of clear and clear rules, therefore, the rules and regulations related to the use of the site's products have been compiled and it is expected that the respected user will read it carefully. Placing an order on the site implies full acceptance of all conditions and rules of purchasing from the site.

Since there may be a change in the terms and rules of using the site's products. The criteria for accepting the rules related to the rules listed at the time of completing the purchase process by the user.

Definitions and terms

User: A user is a person who accesses the site (website) with his/her user information entered in the registration form, or without user information.
Customer: a user who logs in to purchase and use the site's services. A customer who uses the site's products and services on behalf of an organization, organization, institution, company or group is considered a legal customer.

Sales representative: A user who has received representative privileges and enters the site with his specific user name to perform assigned tasks.

Products and services: All the goods that are offered on the site are products and all the services that are done in order to package and send them are services.

Canceling the order: The customer's withdrawal from the purchase and its announcement is the cancellation of the order.

Discount: The price of all food and services is based on its definition, and sometimes due to being with dear customers, a lower amount is included, which is called a discount. There are different types of discounts, some are tailored to the customer, some are related to a certain number of purchases, and some are tailored to the time frame.

Privacy: All customer information, including personal information and purchases, are included in privacy. Also, the contents and comments that the customer sends exclusively are also considered as privacy. Public comments are not considered private.

Placing an order: Requesting to buy goods and determining how to present them is placing an order.

General rules

In accordance with the current laws of the country, every rule and law is in the shadow of accepting the laws of the Islamic Republic of Iran, the Law of Electronic Commerce and the Law of Protection of Consumer Rights.

The protection of the username and password is the responsibility of the customer, and the customer should not give it to other people to protect his information. The legal client can also provide the password to his trusted persons by complying with his internal rules, but it will be kept and protected by all the people who use it.

All information related to the privacy of individuals is confidential and is protected and not disclosed except in cases required by law.

All the contents that the customer registers on the site regarding the products or services can be published with the customer's name after checking by the experts.

Specific rules and regulations

It is possible to place an order on all days of the week, and if for any reason it is not possible to provide a product or service, it will be announced on the site. The order registration time is 724 (seven days a week, 24 hours a day).

At least one hour is required to prepare the products, therefore all orders will be according to the time requested by the customer with at least one hour of preparation time. This time is for normal service hours and during the rest of the day and night, this time will be postponed at the customer's request.

It is possible to return the products before sending and by notifying and registering on the site, but in order to protect the health of our dear customers, it is possible to return the product that is purchased before sending, but if it is returned after sending, the product is out of the supply cycle and It will be destroyed, so please be careful in choosing the products.

Product refunds can only be made after notification and registration in the system. The money will be returned to the bank card that is announced through the system and is in the name of the buyer.

Refunds are possible for legal customers with prior coordination and appointment of a person in charge of purchasing for refunds.

The refund procedure will be through Entfal payment in the banking network and follows the rules and regulations of the Central Bank, but usually the refund time will be less than 72 hours.

If the delivery of the product is at the customer's location, the customer's location information and customer contact number must be recorded correctly so that the courier can deliver the product. Also, the customer must be present at the specified time and place.

The products are sent by a special courier, but if there is a problem due to the transportation of the product, the catering company considers itself obliged to replace it quickly and provide suitable products and services.

It is not possible to deliver orders in public places such as cafes, internet cafes, restaurants, hotels, etc., and the delivery address must be accurate and reliable.

If the customer has used the discount code in his purchase and abandons the purchase, the relevant code is burned and cannot be used again. If you have used the special conditions for using the discount code in the purchase, please inform in these conditions so that it can be reactivated if the management agrees.

It is not possible to use two types of discounts at the same time on the site.

It is possible to register feedback for customers who have used our products. We would be happy if you could guide us and other customers by posting your comments and we expect you to follow Islamic rules in this regard.

Your comments are definitely constructive for us and a good guide for other customers, and we will try to publish them unchanged.

If our experts find it necessary to write an explanation about your content, it will not mean taking a position and answering, but the goal is clarification.

If the customer needs an invoice, he can use the invoice listed on the site, and for the invoice to be stamped, it is necessary to declare it so that the invoice is also provided when the product is presented.

Returning a product with a stamped invoice is possible only by returning the invoice.